Refund &Cancellation Policy
Welcome to Apna Nashta. We value your trust and strive to provide high-quality food products. Because our products are consumable and perishable, this policy explains exactly when cancellations, returns, replacements, and refunds are available.
Cancelling before or after dispatch
Whether an order can be cancelled depends on one thing: has it left our warehouse yet?
Before dispatch
Cancel any time before your order leaves our warehouse.
- Order not yet processed or shipped
- Full refund to original payment method
After dispatch
Once shipped, an order can no longer be cancelled.
- Order has already been shipped
- Cancellation requests can't be processed
Replacement & refund eligibility
Issues caused by us are covered in full. Issues outside our control, like a change of mind, generally are not.
Eligible for refund or replacement
Must be reported within 24 hours of delivery, with proof attached.
- Wrong product delivered
- Product damaged during transit
- Package tampered or leaking
- Product missing from order
- Product expired at delivery
Not eligible for a refund
Situations outside our control or based on personal preference.
- Change of mind after delivery
- Taste or personal preference
- Minor packaging imperfections
- Wrong address given by customer
- Courier, weather, or delivery delays
- Opened, consumed, or improperly stored items
From report to refund
Report the issue within 24 hours of delivery
- Order number
- Clear photos of the product
- Photos of the outer packaging
- Brief description of the issue
Our team verifies your request
We review the proof against your order details before approving or declining the claim.
We approve a refund or replacement
Where appropriate, a replacement may be offered in place of a refund.
Refund issued within 5–7 business days
Approved amounts are credited back to your original payment method. Timing can vary slightly depending on your bank or payment provider.
When we offer a replacement instead
Where appropriate, we may offer a replacement rather than a refund in these cases:
Wrong item delivered
We'll send the correct item as a swap for the one you received.
Damaged product received
A fresh, undamaged unit is dispatched once your claim is verified.
Manufacturing defect confirmed
Confirmed defects are replaced at no extra cost to you.
When we may cancel an order
Apna Nashta reserves the right to cancel any order due to the following. In every such case, a full refund will be issued.
Product unavailability
An item in your order is out of stock at the time of processing.
Pricing or technical errors
An error in listed price or order details is discovered before dispatch.
Payment verification issues
Your payment could not be confirmed or verified successfully.
Suspected fraudulent activity
An order shows signs of fraud or misuse of our platform.
Need help with a refund?
Our support team is responsive and usually replies within a few hours.
Important note
We reserve the right to approve or decline any refund or replacement request after verification, so the process stays fair and consistent for every customer.
Our commitment
Fresh, hygienic food, every order — backed by a refund and cancellation policy that's just as straightforward.